Has BMW been bad to you? Did you buy a New BMW lemon? Have you spent too long at the service shop, dealing with "technicians" who think you're an idiot? Did the electrics start failing? Did your beautiful New BMW start stalling? What about that transmission? Did BMW tell you it was your imagination? Did your sub-frame crack? Did they promise they'd call you soon to arrange something?

Don't worry you're not the only one who bought a BMTroubleU, but now you can tell the world your real "BMW Experience" by simply emailing your story and images to rayone2.3456 AT blogger.com you need to replace ' AT ' with an '@' cos I get too much spam (privacy statement)

Tuesday, March 27, 2012

FW: Excessive Oil Consumption on a K1300s

 

 

From: Simon Thomas
Sent: Tuesday, 20 March 2012 6:03 PM
To: 'info@bmw.com.au'
Cc: 'Paul.Whitlock@coastlinemotorrad.com.au'; Simon Thomas
Subject: Excessive Oil Consumption on a K1300s

 

Dear Michelle,

 

Thankyou for your time on the phone today,

 

I have a k1300s that is using oil, Coastline BMW did a oil and filter change at 25,161 km as part of a oil consumption test, The bike had completed only 2750 km at varying highway speeds over 4 days before the low oil warning light came on, I added 600 mm of oil to bring the oil level back to max fill mark.

 

I have photos of Speedo readings and oil levels to back up the level of consumption, The bike also has a vibration at around 7000 rpm and a burnt oil smell, I have previously reported this to Paul Whitlock @ Coastline BMW on 2 other occasions over the last 12 months whilst on long distance rides, The bike also runs a very black exhaust on the outside.

 

The type of riding we do is generally long distance such as Gympie to Sydney, Gympie to Melbourne, it’s not used as a commuter in a stop and go situation.

 

I do enjoy my K1300s and it’s not my first BMW product, I had a k1200s previously and had no problems, in fact I was thinking of trading up to the K1300s HP after seeing one at the Sydney bike show.

 

Michelle, I’m sorry, but I am disappointed with the oil consumption of the 1300s,  when you can’t complete a 4 day ride without a low oil warning light coming on this is not what I would expect, The k1300s service manual says that the service interval is 10,000 km, To complete only 27% of this interval and need oil is very disappointing.

 

Can you please advise me of a solution to this problem at your earliest convenience?

 

Regards

 

Simon Thomas

 

 

Dear Mr Thomas,

 

Thank you for your email regarding your BMW K1300S, a copy of which has been forwarded to us in Customer Relations for review and response. Naturally, we are disappointed to read that there is an area of your motorcycle that is causing you some concern, for this we would like to apologise.

 

However, having spoken to both our Motorrad and Technical Departments in relation to oil consumption, we can confirm that oil usage of up to 1 litre per 1,000 kilometres travelled is within the manufacturer specifications for your particular model.

 

Please also understand that all engines will use some oil of various quantity as a result of many variables including, model, kilometres travelled on the engine, riding style and manufacturing tolerances.

 

Should you have any further outstanding concerns with your K1300S, please contact your preferred BMW Dealer for further diagnosis.

 

Mr Thomas, we trust that this information provides you with the reassurance that your BMW motorcycle is operating within the manufacturing guidelines.

 

Yours Sincerely

Steve

 

 

 

---

BMW Group Australia

 

Steven Loupos

CIC - Customer Support

783 Springvale Road

Mulgrave  VIC  3170

Australia

 

Tel:   1800 422 000

Mail:  steve.loupos@bmwgroup.com.au 

Web: http://www.bmw.com.au  

 

 



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AMP Financial Planning Pty Limited and also employs Accredited Mortgage Consultants.

 

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Wednesday, October 6, 2010

BMW Motorcycle brake recall

This news is a little old, but since I posted the car one I didn't want to leave out our bike owners...


R-Series boxer-twins and K1200GT motorcycles, manufactured between August 2006 and May 2009, to be recalled
Read more: visordown

BMW to recall 350,000 cars amid brake fears

The company said a leak could develop in the power braking system, leading to a vacuum loss and the reduction of power braking assistance.


http://www.telegraph.co.uk/motoring/news/8036676/BMW-to-recall-350000-cars-amid-brake-fears.html

Friday, August 20, 2010

Ox powered BMW protest - China


Miss Ma spent 700,000rmb on buying the BMW 525i in April 2008, she quickly found that the Beemers gearbox would jump out of gear by itself, obviously indicating a possible product defect, then the cars electrical system would die for no reason. Miss Ma claims that one time when the engine cut out when she was in traffic, she nearly crashed into another car. Miss Ma says she has tried to reach an agreement with the dealership, and BMW but both refuse to change her car for a new one, so she feels she was left with no other resort but to take her 5-series to the streets of Guangzhou, outside the dealer she bought the defective car.


At lunch time, two traffic policeman appeared and asked Miss Ma to remove the lettering from the BMW.
Miss Ma later explained her choice of Ox to tow her stricken BMW “I wanted to use a horse, but horses move too quick.” A horse would be symbolic of the Chinese name for BMW, which is lit. ‘Treasure Horse’
Once the Ox and its 5-series train reached the BMW dealership where Miss Ma bought her motor, the workers in the dealership came out to look, people stopped to take a look at the commotion, which eventually forced the BMW dealerships manager to come out and say ‘We need to talk!’, and a few moments later Miss Ma reportedley had reached an agreement with the dealership to fix her 5-series.

However, this approach to getting peoples attention has been done before, by a Mr. Zhao who was also unhappy with his X5

I bought this X5 BMW in 2004. The car cost me almost one million yuan. Because I trusted the BMW brand, I bought the car thinking it would bring convenience to my commute. Instead, it has caused numerous problems over the last three years. The problems have included ignition failure, brake failure, loss of power and loss of directional control of vehicle while driving. These problems have often posted a serious threat to my safety.
These problems have existed since the day I bought the car. I have spent a lot of time and money repairing the car; the car has been repaired in Wenzhou, Nanjing, and Hefei. But each time, the same problem would reappear within a week. I complained to BMW, asking them to justify these repeated problems, and demanded they issue an explanation to affected customers. But my efforts have had no result.
Therefore, in light of BMW’s extreme irresponsibility, I make a formal statement here: I demand a new car or a full refund.
If BMW continues to ignore my requests and refuses to explain themselves, I will call for the public and the media to expose BWM’s behavior and protect my rights as a consumer. I will take following steps since no alternatives exist:
Step one: Buffalo pulling BMW
This stage will last one week. I will use the slogan “BMW is irresponsible to customers, protest against BMW’s poor quality products”. The media (all major newspapers, websites, Phoenix TV , Dagongpao) will be invited to report on the event. I have strong faith in the fairness, justice and trustworthiness of the media. If BMW still doesn’t respond, this activity will be continued for another week with more intense coverage from the media.
Step two: Smashing the car
If the BMW company still doesn’t respond, I will smash the car. The media will report the car smashing in real time to the whole country, the whole of Asia, and the whole world. At this point, I will no longer accept compensation from BMW; I will consider my loss of property the price I paid to keep other potential customers from being fooled as I was fooled.

I call for the consumers of the whole world to protest together: Refuse to buy BMW! Refuse to let BMW enter our countries! BWM is untrustworthy! BMW service is bad!





Wednesday, August 18, 2010

J.D. Power and Associates 2010 Vehicle Dependability Study

The study, which measures problems experienced by original owners of three-year-old (2007 model year) vehicles, includes 198 different problem symptoms across all areas of the vehicle.  Overall dependability is determined by the level of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality. 



Sunday, August 15, 2010

Stalling follow up

After reading yesterdays post by an unknown reader I google'd and it appears there lots of stalling issues with the GT, not only does it stall but all the lights go off, read some more here:
http://www.aboutautomobile.com/Complaint/2009/BMW/K1300+GT/Engine
http://www.aboutautomobile.com/Complaint/2009/BMW/K1300+GT/Engine+and+Engine+Cooling+System
http://www.aboutautomobile.com/Complaint/2009/BMW/K1300+S/Engine
http://www.aboutautomobile.com/Complaint/2009/BMW/K1300+S/Engine+and+Engine+Cooling+System


I also found a polls on forums.
http://www.i-bmw.com/showthread.php?t=23460

http://www.k-bikes.com/forums/showthread.php?t=18977&page=3&pp=10


All I can say is wow! My only complaint with my K1300R is the geometry and engine noise, but the K1300R (not available in the US) shares the engine with the GT and S.