Friday 18 September 2009: I did my usual warm up of the bike when suddenly from the engine I could hear a scratchy tick noise. I turn the ignition off and then started it again and the noise was still there... a little concerned about the noise I decided to take the car to work instead. And called my dealer for the 1st service.
Wednesday 23 September 2009: I took the bike in to my dealer and explained all the issues. Later on in the day I called for an update and the service manager (Anthony) said it had been looked at, and it was all fine and perfectly aligned. I asked what equipment they had used to check the alignment and he said we took it for a ride. I told him I measured the steering before claiming it was misaligned; he proceeded to lecture me about how one of the best mechanics in Australia with many BMW awards said it was aligned and that's the end.
I asked if I could have a print out of the BMW diagnostic system... he said what print out!? I explained the tool you plugin to the bike to read error codes has a print function; he said "I can print it out if I want", and I asked him if he did... he then got aggressive and said “you ask too many questions, I don't think I can't help you any more with your bike don't bring it back”. I agreed I shouldn’t bring it back and left.