Has BMW been bad to you? Did you buy a New BMW lemon? Have you spent too long at the service shop, dealing with "technicians" who think you're an idiot? Did the electrics start failing? Did your beautiful New BMW start stalling? What about that transmission? Did BMW tell you it was your imagination? Did your sub-frame crack? Did they promise they'd call you soon to arrange something?

Don't worry you're not the only one who bought a BMTroubleU, but now you can tell the world your real "BMW Experience" by simply emailing your story and images to rayone2.3456 AT blogger.com you need to replace ' AT ' with an '@' cos I get too much spam (privacy statement)

Friday, April 9, 2010

Final offer to BMW

In the hope of finally getting this nightmare over and done with I emailed the Managing Director Stavros Yallouridis

Dear Stavros.

I apologize for this intrusion on your busy schedule, but I have an issue with a BMW Motorrad K1300R I have been trying to resolve for the past 8 months.

I'm going to be as brief as possible.
I bought a new K1300R which had steering misalignment and it leans to the right from day 1.
Scott Norman of BMW had the bike inspected and the technicians found no fault. After many conversation and inspections I ended up fixing the steering myself. Unfortunately I'm unable to fix the lean.

Attached is a PDF which explain the whole story in more detail and below is my final offer to BMW.

Yours sincerely, 


Dear Scott.

Further to our phone conversation I would like to clarify my position, in the hope that we can resolve the issue amicably and promptly.

I understand your position is that you trust your technicians point of view that there is no fault.
I trust my observations over a significantly longer period of time, I trust my colleagues observation and note that your technicians couldn't fault a glaring issue with the steering alignment.
I consider it a primary requirement that a motorcycle be perfectly aligned and in my 20 years of riding this has always been the case.

My proposal is simple:
1.- I trade in my K1300R for a new K1300R.
2.- We split the cost of the trade in 50/50.

Fraser motorcycles have given me a preliminary quote of $10,000 for a trade in. 
I am prepared to pay $5,000 which should more than adequately cover any value added.

My only motivation is a straight bike, like all the other BMW K1300R's I've ridden and all my other bikes.
The best possible outcome is for me to end up where I started; I am willing to pay $5,000 to end up where I started.

Regardless of your decision I will be trading in my K1300R, because I can't ignore the previously stated observations any longer. If BMW aren't prepared to come to a compromise I will seek to recover all my costs by any means.

I trust you can see how reasonable my offer is and we can put these past 8 months behind us. 

Thursday, April 8, 2010

Trade in quote for a new K1300R

I got a trade in quote for a new K1300R from Fraser motorcycles. $10,000.

Wednesday, April 7, 2010

I finally got a reply from BMW

The letter is dated the 28th of March 2010 but unfortunately I never actually received the letter because Scott confused a 19 with a 16 in my address... so it was emailed to my lawyer on the 7th of April 2010.

Dear Mr 

Firstly, please accept my apologies for the delay in replying to your letter.

The concerns that have been raised in both your letter and previous emails with the attitude of
your BMW K 1300 R when riding have been reviewed once more in further detail.

Although we can appreciate the efforts you have gone to in attempting to find a cause to this perceived defect, the investigations made by qualified Technicians at two BMW Motorrad Dealers have failed to confirm this issue exists. In the interest of ensuring there is no underlying fault, Fraser Motorcycles went to the extra length of checking the alignment of your motorcycle, again no fault was identified. In the absence of a defect we are unfortunately unable to offer a solution to the issues you have raised, I trust you can understand our position on this matter.

It is also expected that slight differences will be detectable when comparing motorcycles, this can be as a result of assembly tolerances or possibly, a defect. Again, if you believe there is a defect with your motorcycle, your preferred BMW Motorrad Dealer will be able to assist you in confirming a fault is present and arranging the necessary repairs.

Thank you again for taking the time to bring your concerns to our attention, if you would like to discuss this or any other issues regarding you BMW Motorcycle further please contact me on 03
9264 4187 during normal business hours or by return email.

Kind Regards,
Scott Norman
Technical Manager - Motorrad