The letter is dated the 28th of March 2010 but unfortunately I never actually received the letter because Scott confused a 19 with a 16 in my address... so it was emailed to my lawyer on the 7th of April 2010.
Firstly, please accept my apologies for the delay in replying to your letter.
The concerns that have been raised in both your letter and previous emails with the attitude of
your BMW K 1300 R when riding have been reviewed once more in further detail.
Although we can appreciate the efforts you have gone to in attempting to find a cause to this perceived defect, the investigations made by qualified Technicians at two BMW Motorrad Dealers have failed to confirm this issue exists. In the interest of ensuring there is no underlying fault, Fraser Motorcycles went to the extra length of checking the alignment of your motorcycle, again no fault was identified. In the absence of a defect we are unfortunately unable to offer a solution to the issues you have raised, I trust you can understand our position on this matter.
It is also expected that slight differences will be detectable when comparing motorcycles, this can be as a result of assembly tolerances or possibly, a defect. Again, if you believe there is a defect with your motorcycle, your preferred BMW Motorrad Dealer will be able to assist you in confirming a fault is present and arranging the necessary repairs.
Thank you again for taking the time to bring your concerns to our attention, if you would like to discuss this or any other issues regarding you BMW Motorcycle further please contact me on 03
9264 4187 during normal business hours or by return email.
Scott NormanTechnical Manager - Motorrad