Has BMW been bad to you? Did you buy a New BMW lemon? Have you spent too long at the service shop, dealing with "technicians" who think you're an idiot? Did the electrics start failing? Did your beautiful New BMW start stalling? What about that transmission? Did BMW tell you it was your imagination? Did your sub-frame crack? Did they promise they'd call you soon to arrange something?

Don't worry you're not the only one who bought a BMTroubleU, but now you can tell the world your real "BMW Experience" by simply emailing your story and images to rayone2.3456 AT blogger.com you need to replace ' AT ' with an '@' cos I get too much spam (privacy statement)

Tuesday, March 27, 2012

FW: Excessive Oil Consumption on a K1300s

 

 

From: Simon Thomas
Sent: Tuesday, 20 March 2012 6:03 PM
To: 'info@bmw.com.au'
Cc: 'Paul.Whitlock@coastlinemotorrad.com.au'; Simon Thomas
Subject: Excessive Oil Consumption on a K1300s

 

Dear Michelle,

 

Thankyou for your time on the phone today,

 

I have a k1300s that is using oil, Coastline BMW did a oil and filter change at 25,161 km as part of a oil consumption test, The bike had completed only 2750 km at varying highway speeds over 4 days before the low oil warning light came on, I added 600 mm of oil to bring the oil level back to max fill mark.

 

I have photos of Speedo readings and oil levels to back up the level of consumption, The bike also has a vibration at around 7000 rpm and a burnt oil smell, I have previously reported this to Paul Whitlock @ Coastline BMW on 2 other occasions over the last 12 months whilst on long distance rides, The bike also runs a very black exhaust on the outside.

 

The type of riding we do is generally long distance such as Gympie to Sydney, Gympie to Melbourne, it’s not used as a commuter in a stop and go situation.

 

I do enjoy my K1300s and it’s not my first BMW product, I had a k1200s previously and had no problems, in fact I was thinking of trading up to the K1300s HP after seeing one at the Sydney bike show.

 

Michelle, I’m sorry, but I am disappointed with the oil consumption of the 1300s,  when you can’t complete a 4 day ride without a low oil warning light coming on this is not what I would expect, The k1300s service manual says that the service interval is 10,000 km, To complete only 27% of this interval and need oil is very disappointing.

 

Can you please advise me of a solution to this problem at your earliest convenience?

 

Regards

 

Simon Thomas

 

 

Dear Mr Thomas,

 

Thank you for your email regarding your BMW K1300S, a copy of which has been forwarded to us in Customer Relations for review and response. Naturally, we are disappointed to read that there is an area of your motorcycle that is causing you some concern, for this we would like to apologise.

 

However, having spoken to both our Motorrad and Technical Departments in relation to oil consumption, we can confirm that oil usage of up to 1 litre per 1,000 kilometres travelled is within the manufacturer specifications for your particular model.

 

Please also understand that all engines will use some oil of various quantity as a result of many variables including, model, kilometres travelled on the engine, riding style and manufacturing tolerances.

 

Should you have any further outstanding concerns with your K1300S, please contact your preferred BMW Dealer for further diagnosis.

 

Mr Thomas, we trust that this information provides you with the reassurance that your BMW motorcycle is operating within the manufacturing guidelines.

 

Yours Sincerely

Steve

 

 

 

---

BMW Group Australia

 

Steven Loupos

CIC - Customer Support

783 Springvale Road

Mulgrave  VIC  3170

Australia

 

Tel:   1800 422 000

Mail:  steve.loupos@bmwgroup.com.au 

Web: http://www.bmw.com.au  

 

 



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